Privacy Policy

Last Updated: February 11, 2026

1. Information We Collect

1.1 Information You Provide

When you purchase or use our products, we collect:

• Email Address: Required for license delivery and support
• Name: Optional, for personalization
• Broker Name: Optional, for better support
• Payment Information: Processed securely by Paddle or PayPal (we do not store card details)

1.2 Information Collected Automatically

When you use our Expert Advisors or Indicators:

• Hardware ID (HWID): Unique identifier for license activation
• IP Address: For fraud prevention and analytics
• License Verification Data: Activation date, last check date, expiry date
• Download Information: Date, time, and IP of downloads

1.3 Information NOT Collected

We do NOT collect:

• Your trading account numbers or passwords
• Your trading history or positions
• Your account balance or profit/loss data
• Any sensitive broker credentials

2. How We Use Your Information

2.1 Primary Uses

2.2 Marketing Communications

We may send you:

• License expiry reminders
• Important product updates or security alerts
• Occasional promotions (you can opt-out anytime)

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or emailing support@securevolumeflow.com.

3. How We Share Your Information

3.1 Third-Party Services

We use the following trusted third-party services:

3.2 We DO NOT

• Sell your personal information to third parties
• Share your data with marketing companies
• Use your data for purposes other than stated here

4. Data Security

4.1 Security Measures

We protect your data through:

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Storage: Database encryption and access controls
• Payment Security: PCI-compliant payment processors (Paddle, PayPal)
• Access Control: Limited employee access to personal data
• Regular Backups: Secure, encrypted backups

4.2 License Key Protection

Your license key is:

• Bound to your hardware ID for security
• Validated server-side (not stored in the software)
• Protected against unauthorized sharing

5. Data Retention

5.1 How Long We Keep Data

• Active Licenses: Data retained while license is active
• Expired Licenses: Data retained for 2 years for renewal purposes
• Refunded Purchases: Data retained for 1 year for accounting
• Support Emails: Retained for 1 year

5.2 Data Deletion

You can request deletion of your data at any time by emailing support@securevolumeflow.com. We will delete your data within 30 days, except where required by law to retain it.

6. Your Rights

6.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your data (Right to be Forgotten)
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails
• Restrict Processing: Limit how we use your data

6.2 How to Exercise Your Rights

Email us at support@securevolumeflow.com with your request. We will respond within 30 days.

7. Cookies and Tracking

7.1 Cookies We Use

• Essential Cookies: Required for the website to function (e.g., remembering your product selection during checkout)
• Analytics Cookies: Help us understand how visitors use our site (optional)

7.2 Your Cookie Choices

You can disable cookies in your browser settings. However, some features may not work without cookies.

8. International Data Transfers

Our servers may be located in different countries. By using our service, you consent to your data being transferred internationally. We ensure appropriate safeguards are in place to protect your data.

9. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

10. GDPR Compliance (for EU Users)

10.1 Legal Basis for Processing

We process your data based on:

• Contract Performance: To provide the license you purchased
• Legitimate Interest: For fraud prevention and customer support
• Consent: For marketing communications (you can withdraw anytime)

10.2 EU User Rights

If you're in the EU, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Updating the "Last Updated" date at the top
• Sending an email notification for material changes
• Posting a notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests:

• Email: support@securevolumeflow.com
• Subject Line: "Privacy Request"
• Response Time: Within 30 days