Refund Policy

Last Updated: February 11, 2026

1. Our Guarantee

At SecureVolumeFlow, we want you to be completely satisfied with your purchase. That's why we offer a 30-day money-back guarantee on all products:

• MT4 Expert Advisor
• MT5 Expert Advisor
• TradingView Indicator

2. Refund Eligibility

2.1 You ARE Eligible for a Refund If:

• You request a refund within 30 days of purchase
• You're not satisfied with the product for any reason
• The product doesn't meet your expectations
• You encountered technical issues we couldn't resolve
• The product is not compatible with your broker or setup

2.2 You Are NOT Eligible for a Refund If:

• More than 30 days have passed since purchase
• You've already received a refund for the same product previously
• You violated our Terms of Service (e.g., sharing your license)
• You performed a chargeback without contacting us first
• The license was purchased during a special "non-refundable" promotion (we'll clearly mark these)

3. How to Request a Refund

1. Email Us
   Send an email to: support@securevolumeflow.com
   Subject: "Refund Request"
2. Include These Details
   • Your email address used for purchase
   • License key (if available)
   • Reason for refund (optional but helpful)
   • Order number or transaction ID (if available)
3. Wait for Confirmation
   We'll respond within 24 hours (usually faster)
   We may ask a few questions to understand the issue
4. Receive Your Refund
   Refund processed within 3-5 business days
   Money returned to your original payment method

4. Refund Processing

4.1 Processing Time

• Approval: Within 24 hours of request
• Payment Processor: 3-5 business days
• Your Bank: 5-10 business days (varies by bank)

4.2 Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Card: Refund to the card used
• PayPal: Refund to your PayPal account
• Paddle: Automatic refund through Paddle

4.3 Full vs Partial Refunds

• Full Refund (100%): Requests within 30 days
• No Partial Refunds: We don't offer prorated refunds for unused time

5. What Happens After Refund

5.1 License Deactivation

Once a refund is issued:

• Your license key will be immediately deactivated
• The software will stop functioning
• You will no longer receive updates or support
• You should uninstall the software from your system

5.2 Re-purchasing

You are welcome to repurchase at any time if you change your mind. However:

• Only one refund per customer per product
• Multiple refund requests may be declined
• Abuse of refund policy may result in a ban from future purchases

6. Special Cases

6.1 Technical Issues

Before requesting a refund for technical problems:

1. Contact our support team
2. Allow us 48 hours to resolve the issue
3. Try suggested solutions (we're here to help!)

Most technical issues can be resolved quickly. We want you to succeed!

6.2 Broker Compatibility

If the product doesn't work with your broker:

• We'll try to make it compatible (if possible)
• If impossible, full refund is guaranteed
• Check our compatibility list before purchasing to avoid this

6.3 Trading Losses

7. Chargebacks

7.1 Please Contact Us First

If you're considering a chargeback:

• Contact us first! We'll process your refund faster than a chargeback
• Chargebacks take 30-60 days and involve fees
• Our refund process takes 3-5 days

7.2 Chargeback Consequences

Filing a chargeback without contacting us first:

• May result in immediate account suspension
• Will prevent future purchases
• We may contest illegitimate chargebacks

8. Renewals and Upgrades

8.1 License Renewals

Renewals follow the same 30-day policy:

• 30-day refund guarantee on renewals
• Previous refunds don't affect renewal eligibility

8.2 Upgrades

If you upgrade from one product to another:

• 30-day guarantee applies to the upgrade price
• We can refund the upgrade or the entire purchase

9. Bundle Purchases

If you purchase multiple products together:

• You can refund individual products within 30 days
• Or refund the entire bundle
• Partial bundle refunds are prorated

10. Exceptions and Special Circumstances

10.1 Compassionate Refunds

We may grant refunds beyond 30 days in exceptional cases:

• Serious illness or personal emergency
• Long-term technical issues on our end
• Other extenuating circumstances

Contact us to discuss your situation. We're human and we understand life happens.

10.2 Promotional Purchases

Products purchased during special promotions:

• Usually follow the standard 30-day policy
• Some promotions may be non-refundable (we'll clearly state this)
• Check the promotion terms before purchasing

11. Questions About Refunds

Frequently Asked Questions:

Q: How long do I have to request a refund?
A: 30 days from the date of purchase.

Q: Do I need to provide a reason?
A: No, but it helps us improve our products. "Not satisfied" is enough.

Q: Will my refund include payment processing fees?
A: Yes, you'll receive a full 100% refund of what you paid.

Q: Can I get a refund after 30 days?
A: Only in exceptional circumstances. Contact us to discuss.

Q: What if I lost money trading?
A: Trading losses are not covered by our refund policy. However, if you're not satisfied with the product itself, you can still get a refund within 30 days.

Q: Can I request a refund multiple times?
A: Only one refund per customer per product. Repeat refund requests may be declined.

12. Contact for Refunds

13. Our Commitment

We're committed to:

• Fast Processing: No unnecessary delays
• No Questions Asked: If you're not happy, we'll refund
• Friendly Support: We'll try to solve issues first, but won't pressure you
• Fair Treatment: Every customer is treated with respect